At Buy Vapes USA, we aim to provide fast and reliable shipping for all of our customers. Below, you'll find the details of our shipping process, delivery requirements, and how we ensure your products arrive safely and on time.

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Processing & Shipping Times

All orders placed before 3 PM EST will be processed the same business day. Orders placed after 3 PM EST will ship the following business day. In the event of an issue with your order such as availability or verification, your shipping and processing times may vary.

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Shipping Carrier & Delivery

All orders are shipped via LaserShip within the continental United States. We do not ship to PO Boxes. For safety and security, all orders require Adult Signature Confirmation upon delivery. Please ensure your shipping address is valid and accessible so you can receive your package. We are unable to ship via UPS, USPS, or FedEx due to carrier restrictions.

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Order Issues & Tracking

If you have any questions about your order, shipping, or purchasing experience, please contact our customer service team directly at office@buyvapesusa.com.

We rely on our carriers to complete the delivery of your package. If your package is delayed or shows as delivered but you did not receive it, please contact the carrier directly for the most accurate tracking information. Our team only has access to the tracking information shown on the Track Shipment screen on the carrier's website.

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Address Accuracy & Delivery Responsibility

Please make sure that your shipping address is 100% accurate. We are not responsible for any packages that cannot be delivered due to an incorrect or incomplete address. Our team will do our best to adjust any misspelled addresses, but once the order is shipped, we cannot make adjustments. BuyVapesUSA.com is not responsible for return-to-sender packages due to incorrect addresses or if no one is available to sign (must be 21+).

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Order Confirmation & Fulfillment

Once your order is placed, you will receive an Order Confirmation confirming your purchase. After your order has been printed and fulfilled, you will receive a Shipment Confirmation with tracking details. We are unable to modify or cancel orders once they have been prepared for fulfillment.

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Customer Experience

We strive to make your shopping experience as seamless as possible. If you have any issues with receiving your product, or if there's any problem during the shipping process, our team is here to help. Please don’t hesitate to email us at office@buyvapesusa.com for support.