When will my order ship?
Orders are typically processed and shipped within 1-2 business days. You will receive a confirmation email with tracking information as soon as your order has been dispatched.
How long does shipping take?
Shipping times depend on your location and the shipping method selected at checkout. Standard shipping usually takes between 3-7 business days within the U.S.
Do you offer free shipping?
We offer free shipping on orders over a certain amount. Please check our Shipping Policy page for details on the current free shipping threshold.
Can I track my order?
Yes! Once your order has shipped, you'll receive an email with a tracking number. You can use this number to track your package on the carrier’s website.
How do I place an order?
To place an order, simply browse our website, add your desired products to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Can I change or cancel my order after it’s been placed?
We process orders quickly, but if you need to make changes or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes after an order has been processed.
What payment methods do you accept?
We accept all major credit cards, as well as PayPal and other secure payment methods. Check the checkout page for the most up-to-date list of accepted payment options.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure that your transactions are safe and secure.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. If your product is defective or damaged upon arrival, please contact us immediately for assistance.
How do I start a return?
To initiate a return, please contact our customer support team with your order number and the reason for the return. We will provide you with a return authorization (if applicable) and further instructions.
When will I receive my refund?
Once we receive and inspect your returned items, we will process your refund. Please allow 3-5 business days for the refund to reflect on your original payment method.
Can I exchange a product?
At this time, we do not offer exchanges. If you would like a different product, please return the item for a refund and place a new order for the desired product.